Emotional Intelligence for Leadership Excellence

Program Duration: 3 days

Program Objectives:
By the end of this program, participants will be able to:
• Enhance emotional competencies and discover inner world in order to lead others.
• Utilize EQ to drive leadership, culture and performance.
• Understand and apply key emotional skills to various business situations.
• Be emotionally intelligent leader for driving, communicating and leading change.
• Build emotionally intelligent organizations and teams.

Program Outcomes:
• Identify EI strengths and areas of improvement for addressing and developing the targeted requirements.
• Practice self-awareness techniques for building and enhancing leadership and emotional capabilities.
• Deploy self-motivation techniques for converting negative emotions in to positive driving forces and influencing teams.
• Apply self-management techniques for achieving the required organizational and individual goals.
• Utilize the adequate change techniques for influencing others and eliminating change resistance.
• Develop an action plan for continuous self-development.

Program Contents:
Intellectual Dimensions of Emotional Intelligence
• Concept and importance of emotional intelligence.
• Impact of emotional intelligence on business leadership.
• Emotional intelligence model and competence framework.

• Emotional awareness.
• The link between self-awareness and organizational performance emotion management.
• Types of emotions.
• Self-control competencies.
• Self-control techniques.

• Self-motivation techniques.
• Team business and social fabric.

Relationship Management
• Maintaining effective relationship and networking with others.
• Improving relationships with others.

The Emotionally Intelligent leader
• Leadership styles.
• Leadership competencies.

Emotional Intelligence and Change
• Role of Emotionally intelligent leader in influencing people to sustain change.
• Emotional intelligence and change process.
• Light, camera and action approach.

Emotional Intelligence and Communication
• Emotional intelligent communication.
• Role of EI leader in reducing blind spot.

Emotional Coaching
• Capabilities of emotional coaching.
• Emotional coaching model.

Program Design and Target Participants:
• This program is designed for directors, managers and team leaders.

Program Delivery Methods:
• Assessments.
• Workshops.
• Case studies.
• Video case studies.
• Exercises.


Effective Supervisory Skills

Program Duration: 3 Days.

Program Objectives:

By the end of this program, participants will be able to:
• Understand the dynamic role and function of a supervisor.
• Create a dynamic team for meeting work requirement.
• Plan and organize work efficiently.
• Utilize time and delegate tasks efficiently.
• Lead and coach team members’ program outcomes.
• Conduct effective meetings for communicating work objectives to team members.
• Utilize action plans for work scheduling and planning.
• Apply problem solving techniques for solving employees’ problems.
• Deploy financial and non financial techniques for motivating and rewarding employees.

Program Contents:
The Supervisor’s Role
• Supervisors’ role in communicating work strategic priorities to employees.
• Art of communication for winning people.
• Main functions and duties of supervisors.

Planning and Organizing
• Setting SMART objectives in collaboration with team members.
• Planning and allocation of tangible and intangible resources.
• Planning and scheduling of work.

Motivating Employees
• Understanding and analyzing employees’ needs and expectations.
• Motivational guidelines.
• Motivational techniques and instruments.

Leading Employees
• Supervisor’s leadership qualities.
• Leadership styles.
• Situational leadership for achieving the required results.

Disciplining Work and Employees
• Discipline constructively.
• Performance and behavior issues.
• Role of counseling and coaching sessions in disciplining staff behavior.

Delegation of Work
• Team development and delegation.
• Types of delegated tasks.
• Art of delegation.
Training and Developing Employees
• Understanding and analyzing competencies and performance gaps.
• Developing and implementing IDP for leveraging employee’s competencies and performance outcomes.
• Coaching session’s techniques.

Program Design and Target Participants:
This program is designed for line manager, team leaders, supervisors and those who are looking for leveraging their supervisory skills.
Program Delivery Methods:
• Workshops
• Exercises.
• Role plays.
• Videos and written case studies.


Effective Project Management Skills

Program Duration: 3 days

Program Objectives:
By the end of the program, participants will be able to:
• Understand the nature and dynamism of projects.
• Articulate similarities and differences between all kinds of projects.
• Gain project management techniques and develop the documents related to the project.
• Learn how to utilize project planning tools and techniques.
• Be familiar with MS project application.
• Monitor and effectively execute project activities.

Program Outcomes:
• Deploy project planning techniques: PERT, CPM, S- curve and WBS.
• Utilize Gantt Charts for scheduling and monitoring work progress.
• Allocate resources efficiently.
• Prepare progress reports for stakeholders.

Program Contents:
Essential Concept and Dimension
• Project management concept.
• Types of projects.
• Goal and scope of project.
• Role and responsibility of the project manager.
• Critical success factors of the project.

Project Feasibility Study
• Importance of the feasibility study.
• Techniques for conducting feasibility study.
• Major indicators of the project feasibility.

Project planning
• Project life cycle and planning.
• Essential steps for project planning.
• Project work breakdown structure (WBS).
• Preparing a realistic time schedule.
• PERT and CPM Networks.
• Bar chart and Gantt charts.
• Managing and allocating resources.
• Project cash flow and S-curve.

Project Implementation and Follow up
• Monitoring and controlling work progress.
• Reading work indicators.
• Reporting project progress to the concerned stakeholders.

Program Design and Target Participants:
This program is designed for employees who are involved in managing and implementing projects.

Program Delivery Methods:
• Self –Assessments.
• Workshops.
• Case studies.
• Role plays.
• Projects.


Effective Communication Skills

Program Duration: 3 days

Program Objectives:
By the end of this program, participants will be able to:
• Understand the crucial role of the communication in business world.
• Discover self-communication style and understand other paradigms.
• Eliminate communication barriers.
• Communicate effectively with colleagues and immediate superiors.
• Develop professional working relationships with all types of customers.

Program Outcomes:
• Improve paradigm shift.
• Deploy the adequate techniques for interacting with colleagues and bosses.
• Utilize the right communication styles for winning others and reduce conflict.
• Self-assessment for continuous development.

Program Contents:
Foundation of Communication
• Concept and importance of communication.
• Professional communication process.
• Goals of business communication.

Communication Styles
• Transactional analysis and ego styles analysis.
• DISC communication style.
• Tapping into self-communication.

Communicating with Internal Customers and Immediate Superiors
• The Jo-Hari window psychodynamics of communication and influence.
• Communicating with various types of bosses.
• Developing interactive and interpersonal relationship with colleagues.

Dealing and Interacting with External Customers
• Understanding customer needs and expectations.
• Listening to the voice of customers (friendly, closed minded ,insistent, impulsive ,silent and angry customers)
• Win-win solutions.

Improving Communication Skills
• Improving your listening skills.
• Eliminating communication barriers.

Body Language
• The crucial role of non-verbal communication.
• Understanding and interpreting body language.
• Attitudes communicated non-verbally

Program Design and Target Participants:
Line managers, Team Leaders, supervisors and employees who are interested in leveraging their communication competencies.

Program Delivery Methods:
• Self-assessment.
• Workshops.
• Exercises.
• Role plays.
• Case studies.


Diversity and Community

Program Duration: 2 Days
Program Objectives: by the end of this program, participants will be able to:

  • Understand cultural diversity in different context and communities.
    • Know the role of diversity in enhancing the organizational integrity and the competitive advantage.
    • Delve deeper into issues related to cultural diversity.
    • Develop inter cultural skills for leveraging the organizational environment and performance.

Program Outcomes:
• Apply diversity strategy for institutionalization.
• Enable and empower employees and communities in management and decision making processes.

Program Contents:
Intellectual Dimensions of Diversity
• Diversity concept.
• Evolution of diversity management.
• Diversity and community.
• Identity in multicultural context.

Diversity and the Organizational Environment
• Basis of diversity.
• Diversity and the competitive advantage.
• Barriers to diversity.
• Diversity strategy.

Institutionalization of Diversity in the Workplace
• Power in organizations.
• Diversity in teams.
• Planning and diversity.
• Decision making and diversity.
• Innovation and diversity.

Program Design and Target Participants:
This program is designed for managers who are interested in sustaining inter cultural environment for enhancing the organizational performance.

Program Delivery Methods:
• Workshops.
• Case studies.
• Exercises.


Disaster Planning & Management

Program Duration: 3 days

Program Objectives:
This course is designed to provide you with crucial information that will allow you to identify, analyze, plan and control risks and disaters to your business.

Program outcomes:
• Gain the knowledge and skills necessary to develop and implement strategies required by the Civil Contingencies Act 2004 and other UK civil contingencies legislation
• Examine selected examples of disaster management in other countries.
• Evaluate issues in emergency planning and management and their practical implications, with a view to improving current practice

Program outline:
Increased levels of preparedness and more effective responses to realised risks and threats also require an understanding of the issues that underlie many of the day-to-day problems faced by practitioners in the field of emergency planning and management.
This understanding, including how such issues may be addressed in practice, is necessary in order to increase the level of resilience of individual organisations, as well as the effectiveness of the integrated emergency management of disruptive challenges to the economy, society, and security.

The course covers a range of subject areas, such as:
• Disaster Theory and Practice
• Risk Assessment
• Emergency and Disaster Planning
• Integrated Emergency Management Practice and Issues
• Managing Health in Emergencies and Disasters
• Business Continuity Management
• The Management of Natural and Environmental Disasters
• Research Design and Methods
• Dissertation Topic

Program Design and Target Participants
• Designed both for professionals who have current responsibilities in the field of emergency planning and management and for individuals who wish to enter into this field

Program Delivery Methods:
• Workshops
• Case studies
• Exercises
• projects


Developing the Leader in You

Program Duration: 3 days

Program Objectives:
By the end of this program, participants will be able to:
• Be aware of their inner world, motives and drivers
• Understand your intellectual model and paradigm
• Re-build self intellectual immune system
• Develop leadership styles for leading others
• Inspire and influence people
• Support and assist people
• Leave a legacy

Program Outcomes:
• Improve paradigm shift.
• Develop IDP

Program Contents:
Leadership Perspectives
• Leadership and art of positive influence
• Strategic priorities and leadership

Cognitive Dimensions of Self Development
• Self Development concept.
• Characteristics of successful self development processes for leaders
• Relationship between self development and leadership excellence

Self Assessment
• Self assessment methods(Individual assessment, 360 and multiple feedback)
• Identification of strengths and areas of improvement
• Analysis of inner motives and drivers
• Setting IDP
• Managing time and IDP

Five Essential Pillars for Leaders
• Self leadership before leading others
• The added value.
• Enhancement of leadership thoughts and culture
• Practices of leadership
• Persistence for growth

Program Design and Target Participants:
Program Delivery Methods:
• Self-assessment.
• Workshops.
• Exercises.
• Role plays.
• Case studies.


Business Process Reengineering

Program Duration: 3 Days

Program objectives:
By the end of this program, participants will be able to:
• Understand the concept and scope of BPR
• Apply proper BPR methodology
• Conduct BPR project
• Implement change and measure the effectiveness of the new process

Program Outcomes:
• Apply BPR methodology for redesigning process
• Mange BPR projects

Program Contents:
Intellectual Dimensions of BPR
• Concept and importance of business process reengineering
• The difference between BPR & TQM
• Business drivers for change and reengineering

Process Redesigning Methodology and Project
• Successful reengineering approach
• Project planning
• BPR project documents
• Defining project scope
• Identifying project objectives and conditions of satisfaction
• Team selection criteria
• Consultant role

Analyze AS IS
• Process understand
• Stakeholders needs
• Learning process and benchmarking

• Benchmarking concept
• Types of benchmarking
• Process map
• Benchmarking process model

TO BE and Improvement Techniques
• Added value analysis
• Analysis of a process
• Planning and organizing of a process redesign
• Process modeling and design
• Technology design
• Organization modeling and job design

Implementation of the Change
• Communication of change
• Implementation of the new process
• Pilot project and full implementation
• Measuring success

Program Design and Target Participants:
This program is designed for managers and team leaders who are interested in enhancing their competencies related to BPR

Program Delivery Methods:
• Case studies
• Workshops
• Exercises
• Group Discussion


Analytical thinking and problem solving

Program Duration: 3 days

Program Objectives:
By the end of this program, participants will be able to:
• Understand creativity concept and importance.
• Utilize creativity techniques in problem solving processes.
• Apply problem solving tools in dealing with work related problems.
• Identify and prioritize work problem.
• Develop creative solutions and follow up action plans.

Program Outcomes:
• Utilize creativity techniques for identifying work problems and their causes.
• Deploy data collection and analysis techniques in problem solving
• Adopt the appropriate optional solutions

Program Contents:
Intellectual Dimensions of Creativity
• Concept and importance of creativity
• Creativity blocks and boosters

Identification of Work Problems
• Types of work problems and their symptoms.
• Effective utilization of brain storming in problem solving sessions.
• Nominal group technique and prioritization matrix.

Causes of Problems
• Developing action plan.
• Cause and effect diagram.
• Repetitive analysis.

Collecting and Analyzing Data
• Types of data.
• Data collection processes and techniques
i. Questionnaires.
ii. Interviews.
iii. Focus groups.
iv. Time and motion study.
v. Observation.
vi. Check sheets.
vii. Run charts.
viii. Pareto charts.
ix. Process flow charts.

Developing Optimal Solutions
• Suggestions and optimal solutions.
• Evaluation against the assigned criteria and goals.
• Cost /benefit analysis.
Decision Making and Approval
• Decision making matrix.
• Implantation and follow- up.

Program Design and Target Participants:
-This program is designed for those who are interested in leveraging their problem solving skills.

Program Delivery Methods:
• Workshop.
• Case studies.
• Projects.
• Presentations.