Government services Development
- Raise awareness and help the customer service staff to apply basic principles for the delivery of government services.
- Improved customer experience and gain satisfaction through the provision of better services and more efficient.
- Building a unique culture where the prevailing standards are to be excellence in service, and a focus on customers and enhance government efficiency.
How ITICS Can Help Organizations in this Regard?
- Develop an integrated plan for the implementation of the Government Service Excellence Framework Criteria based on:
- The International Standard for Service Excellence (TISSE 2012)
- Baldrige Performance Excellence Program
- ( EPI ) Effective Institution Platform
- Council for Excellence in Government
- Digital Service Standard
- EFQM (the European Foundation for Quality Management)
- UAE Government Service Excellence Program 7 Star Program
- Proposal developmental initiatives that contribute to raise the level of service and adequate with the Government Service Excellence program Criteria, and develop suggestion for improvement.
- Proposal monthly and yearly mechanism to motivate the staff.