Policy and Strategy

Strategic Planning & Thinking

Program Duration: 3 Days

Program Objectives:
By the end of the program, participants will be able to:
• Understand the intellectual dimensions of the strategic planning &thinking
• Enhance strategic think role for adding the expected levels
• Conduct internal and external environmental analysis
• Develop effective organizational and business strategies
• Formulate strategic and operational plans
• Enhance the links of the integrated strategic thinking and planning at the top level with the departmental functional strategies

Program Outcomes:
The program is designed to enable participants to:
• Assess the organizational climate and readiness for implementing strategic planning.
• Deploy SWOT and PESTEL analysis for driving the adequate organizational and business strategies.
• Conduct product / service analysis using BCG Matrix.
• Translate strategy into action for generating the required results.
• Deploy BSC and KPIs in measuring strategic plans outcomes.

Program Contents:
Intellectual Dimensions of Strategic Planning and Thinking
• Concept and importance of strategic planning and thinking.
• Globalization and its impact on the strategic thinking.
• Strategic planning and thinking models.
• Strategic thinking levels and perspectives(Corporate, team and individuals levels)

Sources of Competitive Advantages
• Value added services
• Innovative products
• Innovative processes
• Governmental support
• Human capital

Internal and External Environment Audit
• Recognizing the organizational strength and weakness.
• Conducting a resource-based view analysis.
• Identifying the value added activities in the value chain.
• Applying environmental analysis tools and instruments.

Identification of Strategic Activities
• Assessing factors for selecting the right strategy.
• Aligning strategies with the organization capabilities and resources.

Strategic Plan Formulation
• Empowering people for participation.
• Conducting gap analysis.
• Linking strategic plans to the operational plans.
• Managing the required tangible and intangible resources for strategy implementation.
• Setting programs and projects from the selected strategies.
• Documenting strategic plan Implementation.
• Reshaping the organizational culture.
• Creating synergy and connecting people.
• Linking rewards to the outcomes of the strategic plans.
Assessment of Strategic Plans Results
• Setting performance measure and KPI’s
• Utilizing balanced scorecard for measuring the outcomes of the strategic plans.
• Reporting the outcomes of the strategic plans.

Program Design and Target Participants:
This program is designed for general Managers, directors, business analysis and other professionals who are involved in setting, implementing and measuring strategic plans.

Program Delivery Methods:
• Strategic planning & thinking questionnaire.
• Workshops.
• Exercises.
• Scenarios.
• Case studies.
• Video case studies
• Group discussions and presentations

Service Management Metrics

Program Duration: 2 Days

Program objectives:
By the end of this program, participants will be able to:
• Understand the concept and the crucial role of KPIs in a service industry
• Develop performance measurement approach
• Develop metrics and measurement strategy
• Review the established metrics for continuous improvement

Program Outcomes:
• Apply metrics development approach and techniques
• Assess performance and service levels against the established KPIs

Program Contents:
Intellectual Dimensions of KPIs
• Concept and importance of metrics in a service industry
• KPIs in auto service
• Service level agreement and KPIs

Performance Measurement Model
• Benefits of performance measurement
• PM Cycle: Plan- Do – Check-Monitor -Act
• Service efficiency and effectiveness

Strategic Approach to developing and aligning measures
• Define goals and objectives
• Define types of metrics
• Develop strategies for developing metrics
• Establish benchmarks
• Action plan for improving metrics

Program Design and Target Participants:
This program is designed for managers and team leaders who are interested in enhancing their competencies related to performance measurement.

Program Delivery Methods:
• Assessments
• Case studies
• Workshops
• Exercises

Integrated Strategic Planning for Organizational Excellence

Program Duration: 3 Days

Program Objectives:
By the end of the program, participants will be able to:
• Understand the intellectual dimensions of the strategic planning
• Conduct internal and external environmental analysis
• Develop effective organizational and business strategies
• Formulate strategic and operational plans
• Enhance the links of the integrated strategic thinking and planning at the top level with the departmental functional strategies

Program Outcomes:
The program is designed to enable participants to:
• Assess the organizational climate and readiness for implementing strategic planning.
• Deploy SWOT and PESTEL analysis for driving the adequate organizational and business strategies.
• Conduct product / service analysis using BCG Matrix.
• Translate strategy into action for generating the required results.
• Deploy BSC and KPIs in measuring strategic plans outcomes.

Program Contents:
Fundamentals of Strategic Planning
• Concept and importance of strategic planning.
• Globalization and its impact on the strategic planning.
• Strategic planning model.

Identification of Strategic Activities
• Assessing factors for selecting the right strategy.
• Aligning strategies with the organization capabilities and resources.

Strategic Plan Formulation
• Empowering people for participation.
• Conducting gap analysis.
• Linking strategic plans to the operational plans.
• Managing the required tangible and intangible resources for strategy implementation.
• Setting programs and projects from the selected strategies.
• Documenting strategic plan Implementation.
• Reshaping the organizational culture.
• Creating synergy and connecting people.
• Linking rewards to the outcomes of the strategic plans.

Assessment of Strategic Plans Results
• Setting performance measure and KPI’s
• Utilizing balanced scorecard for measuring the outcomes of the strategic plans.
• Reporting the outcomes of the strategic plans.

Program Design and Target Participants:
This program is designed for general Managers, directors, business analysis and
Other professionals who are involved in setting, implementing and measuring strategic plans.

Program Delivery Methods:
• Strategic planning questionnaire.
• Work shop.
• Exercises.
• Scenarios.
• Case studies.

How to Prepare Effective Strategic and Operational plans

Program Duration: 3 Days.

Program Objectives:

By the end of the program, participants will be able to:

Understand the link between strategic and operational objectives.
• Develop business plans and programs.
• Adopt adequate planning and implementation tools.
• Monitor and assess performance indicators.

Program Outcomes:

Develop strategic and operational objectives.
• Develop work plans and performance measures.
• Implement work plans and coordinate with other departments.
• Apply adequate measurement tools.
• Eliminate work barriers and support team initiatives.

Program Contents:

Conceptual Framework

Strategic and operational planning concepts.
• Importance of critical thinking and strategic planning.
• Strategic planning process and methodology.

Formulation of Strategic Plan
• Analysis of the organization strategic, drivers and intents:

Mission, Vision, and Values
• Analysis of the environmental factors internally and externally.
• Identification of performance gap.
• Setting strategic objectives and adopting adequate business and functional strategies.
• Setting strategic and operational plans.

Implementing Strategic and Operational plans
• Action plans and programs.
• Communication plans and programs for departments, teams and individuals.
• Allocation and assignment of resources.
• Monitoring performance outcomes on daily, weekly, monthly and periodical basis.

Evaluation of the Plans Outcomes
• Strategic and operational objectives against the actual results and KPI s
• Impact of the targeted plans on the stakeholders and the organizational climate.

Program Design and Target Participants:
This program is designed for directors, managers, section heads and supervisors.

Program Delivery Methods:
• Assessments.
• Workshops.
• Exercises.
• Individual and team presentation.
• Case studies.

Balance Score Card

Program Duration:
2 days

Program Objectives:
By the end of this program, participants will be able to:
• Identify Best Practices in measuring organizational performance
• Identify the basics of measuring organizational performance: Introducing balanced score card
• How to design performance measures
• Explain how to execute the Strategy through performance measurement systems
• Explain the role of performance measurement in Organizational development

Program Contents:
– Strategic Management and Performance measurement
– Why we need to change (international variables)
– Why we need to change (local variables)
– Performance measurement principles
– Implementing strategy and strategic management (balanced scorecard principles)
– Setting plans and performance measures
– Strategic planning principles
– How to activate the organization strategy
– Measuring performance
– Setting goals
– Designing performance indicators
– Collecting and analyzing data
– Best practices in measuring organizational performance in the government sector
– Action plan

Possible difficulties
Program Design and Target Participants:
This program is designed for directors, managers, section heads, specialists and those
Who are looking for developing themselves and their organizations performance.

Program Delivery Methods:
• Self – Assessments.
• Workshops.
• Exercises.
• Individual and team presentation.

Program : 32
Risk Assessment & Management

Program Duration:
2 days

Program Objectives:
By the end of this program, participants will be able to:
• Understand the nature and types of risks.
• Develop risk management culture.
• Leverage risk management competencies.
Program Outcomes:
• Utilize risk matrix of risk analysis.
• Develop risk management teams and plans.

Program Contents:
Intellectual Dimensions of Risk
• Concept of risk.
• Risk triangle and risk causes.
• Relationship among risk, change and success.
• Risk management goals.

Types of Risk
• Strategic risks.
• Operational risks.
• Compliance risks.
• Governance risks.

Risk Management process:
• Risk assessment.
• Risk analysis.
• Classifying and prioritizing risks.
• Risk Control.

Implementing Risk Management:
• Cost of risk Management.
• Integrating risk management.

Program Design and Target Participants:
This program is designed for leveraging risk management competencies of those who are looking for enhancing their risk management capabilities.

Program Delivery Methods:
• Workshops.
• Case Studies
• Individual and Group.
• Exercises.
• Scenarios.